Resolve timecard exceptions

When employees deviate from the expectations configured in your environment, the system generates an exception. Exceptions can be day-based or segment-level. Day-based exceptions (such as short shift or unscheduled) affect the entire day. Segment-level exceptions affect only part of the day.

Resolve exceptions

  1. To resolve an exception, right-click the cell that contains the exception. The Punch Actions glance opens with the following information:
    • Date — The date of the punch.
    • Time — The punch time.
    • Override — Type of punch
    • Time Zone — The time zone for the punch.
    • Exception — Type of exception.
    • Last Edit Date — The latest date that the punch was edited.
    • Edit Made By — The person who made the latest edit.
  1. Depending on your access rights, you can address the exception from the Punch Actions glance. You can:
    • Click Mark as Reviewed to show that you know about the exception but have decided to take no further action. The color of the exception changes to green and the Mark as Reviewed button changes to Unmark as Reviewed, which you can use if you change your mind.
    • Click Edit to make changes manually. You can change the time of the punch, override the type of punch, or the time zone rule. You can also cancel a deduction.
    • Click Comments to add a comment or note.
  1. Click Save once finished.